Refund Policy
Last Updated: 1 April 2026
This Refund Policy outlines the terms under which Prysh AI Labs ("Prysh", "we", "our", or "us") provides refunds for purchases made on our platform.
By purchasing our services, you agree to this Refund Policy.
1. General Policy
Due to the nature of digital services and AI-generated content, all purchases are generally non-refundable.
Once credits are used or content is generated, the service is considered delivered.
2. Eligibility for Refunds
We may provide a refund in the following cases:
a) Technical Issues
- You were unable to use the platform due to a verified technical issue
- The issue was not resolved within a reasonable time
b) Duplicate or Incorrect Charges
- You were charged multiple times for the same transaction
- Incorrect billing due to system error
3. Non-Refundable Cases
Refunds will not be provided for:
- Dissatisfaction with AI-generated output quality
- Poor ad performance or business results
- Partial usage of credits
- Change of mind after purchase
- Failure to review platform capabilities before purchase
Prysh provides tools, not guaranteed outcomes.
4. Subscription Plans (If Applicable)
- Subscription fees are billed in advance
- No refunds for partial billing periods
- You may cancel anytime to avoid future charges
5. Refund Process
To request a refund, contact us at:
Include:
- Registered email ID
- Transaction details
- Reason for request
We aim to review requests within 5–7 business days.
6. Mode of Refund
- Approved refunds will be processed to the original payment method
- Processing timelines depend on your payment provider (typically 5–10 business days)
7. Abuse & Fraud Protection
We reserve the right to:
- Deny refund requests that appear abusive or fraudulent
- Suspend accounts attempting to exploit refund policies
8. Changes to Policy
We may update this Refund Policy at any time.
Continued use of the platform constitutes acceptance of the updated policy.